Switching to Voneus is easy:

01. - Check availability
Enter your post code to check availability in your area

02. -  Select your package
Select the plan that best suits your needs

03. - Sign up
Place your order

We recommend that you keep your existing broadband connection with your current provider until your installation has been completed to minimise disruptions.

For more information:

Service Availability

Switching to Voneus

In some cases, we may be able to add new properties to an existing network. Please contact our Sales team who will be able to consider the viability of your request. If we are able to provide you with a connection, the team will then advise on timelines, work required and whether there are any installation costs involved. You can contact our Sales team via broadband@voneus.com or by calling us on 0333 880 4141.

If we’re bringing better broadband to your area as a new development, we’ll usually contact you around 3 months before we expect our broadband service to go live. This helps us get everything setup ahead of time, including funding from the UK Government which can help you get free installation of our brand new broadband technology.

If our better broadband is already available in your area, we can typically arrange for your installation to be made in around 2-4 weeks’ time.

If your already in a contract with your current provider, we often have options available to you to help. Please speak to our friendly sales team and they’ll find out what we can do if your stuck.

Switching Policy | Join The Switch To Better | Voneus Broadband

Switching Broadband | Join The Switch To Better | Voneus Broadband

Contact our sales team here

So you’re interested in making the switch to better broadband?

Please go to our home page and enter your postcode and select your address. You can see if we have broadband available or if service is coming to your property in the future. If it is, you can place an order and we’ll contact you to arrange an installation as soon as possible.

What if no there is currently no service coming to my property?

Don’t worry, you can still let us know you’re interested by leaving us your details, this helps us build a picture of demand and helps us decide where to build new connections in the future. We will then contact you when we are bringing our broadband to your property.

Any questions?
Please call our sales team dialling 0333 880 4141 and select Option 1

Please go to our home page and enter your postcode and select your address. You can place an order and we’ll contact you to arrange an installation as soon as possible.

www.voneus.com - Enter your postcode, select your address, and follow the instructions and options provided.

What if there is currently no service coming to my property?

Don’t worry, you can still let us know you’re interested by leaving us your details, this helps us build a picture of demand and helps us decide where to build new connections in the future.

Once you’ve registered, our team will keep your details on file and reach out if we launch in your area. We’ll keep you updated with any relevant news and progress, so you’ll be the first to hear when we’re ready to bring our broadband service to your location.

There are a number of apps that will test the speed of your broadband - just make sure your device is connected to the internet. Search online to find your preferred checker or you can use https://www.speedtest.net/

If you enter your postcode and find that our broadband service isn’t available in your area yet, you can still register your interest! By doing so, you’ll be among the first to know when we confirm our plans to bring our service to your community. Registering your interest also helps us understand where there’s demand, which can influence where we expand next.

Once you’ve registered, our team will keep your details on file and reach out if we launch in your area. We’ll keep you updated with any relevant news and progress, so you’ll be the first to hear when we’re ready to bring our broadband service to your location.

Our residential plans are intended for domestic and private use. We do not guarantee suitability for commercial, business, or industrial purposes, and we are not liable for any business-related losses, including lost profits, business interruption, or lost business opportunities. We do offer alternative plans for businesses and you can find more information here

Is it easy to switch broadband provider?
In most cases you simply need to contact your old provider and let them know you wish to cancel your broadband (and any associated services if you wish).
If you’re out of contract, you normally just need to give 30 days notice to end any services.
If you’re in contract, you may need to pay an early termination fee and other charges, and you should discuss this with them to understand any charges.

Can I keep my landline phone number when I switch provider?
Yes you can, just let us know your current landline number and provider when you order, and we’ll take care of the transfer for you.

Can I keep my email address if I switch?
If you have a email address linked to your broadband provider, these can usually be kept free of charge, or for a nominal fee (such as @btinernet.com @virginmedia.com etc) – However we’d recommend using email providers that are not linked to your broadband, such as Hotmail, Outlook, Gmail, Yahoo etc.

Will I lose internet during the switch?
No, we install all our own equipment, totally separate from your old provider. Your old broadband will continue to operate until you cancel it with them.

When you get your new Voneus digital home phone you can keep the same landline number.

This is a process known as number porting and involves moving your existing number from your current provider over to another.

It’s easy to do, but there are a couple of really important steps:

· Before you place an order, make sure you understand the differences between your existing landline service and those of a digital home phone service

· To keep your phone number, tell us that you want to port the number when you place your order

· Keep the service you have with your current supplier going until the porting process has completed

· Be sure that all of the information you supply is accurate, because any mistakes could lead to delays or even the number being lost

A request to port your number will not be made until your broadband service has been activated, and could take up to 10 days.

Find out more with our Switching Policy.

You can continue to use your current home phone when you switch to VoIP - simply plug it into the back of your broadband router.

For our existing communities
If our better broadband is already available in your area, we can typically arrange for your installation to be made in around 2-4 weeks’ time. We’ll contact you after your order is placed to arrange an appointment.

For new communities joining us
If we’re bringing better broadband to your area as a new development, we’ll usually contact you to place an order around 3 months before we expect our broadband service to go live. This helps us get everything setup ahead of time, including funding from the UK Government which can help you get free installation of our brand-new broadband technology.

You’ll receive regular email updates from us with the latest information and things progress. Once our network has been completed, we will contact you to let you know when your property is ready to schedule installation appointment.