Our most popular FAQS
For Fibre Customers
No! Please don’t press the buttons, this could affect the settings. Instead, try turning the router off from the socket, check all the cables in the back of the router are seated into their ports, wait for 5 minutes and turn the router back on. If regular service isn’t restored, please call us!
For FWA Customers
No! Please don’t press the buttons, this could affect the settings. Instead, try turning the router off from the socket, check all the cables in the back of the router are seated into their ports, wait for 5 minutes and turn the router back on. Please also, disconnect and reconnect your PoE Injector (looks like a laptop charger, and is wired to both the router, and radio). If regular service isn’t restored, please call us!
First check if the device you are using has the Wi-Fi enabled.
Next, make sure you are within range of the router, try moving closer to the router and check if your connection is restored.
If you are using a wired connection, double check that the ethernet cable is seated correctly in your device and the router.
Check your router paying special attention to the indicator lights above the globe, 2.4G and/or 5G labels – these should all be green, if not, please call us!
Voneus offers a Mesh Solution to extend Wi-Fi coverage if your home requires it.
Dial *95 from the Gigaset handset provided by Voneus, if you are using a different VoIP phone, please refer to the manufacturer’s instructions.
Occasionally outages do happen, please check our Network Service Status page to see if your area is affected.
We replace routers on signup, renewal, and if they are faulty.
The best way to test your internet speed with your current ISP is to plug your device into your router with an ethernet cable, and run an online speed test – we recommend speedtest.net
Any intensive internet usage on one device, may affect the max. speeds possible on another device.
The number of connected devices may also affect the speed each device can achieve.
Using powerline adaptors (or similar range extenders) can substantially affect internet speeds.
Using a second router as a range extender can also substantially affect internet speeds & connectivity.
Incorrectly positioned Mesh systems can affect internet speeds.
In general the further you are from your main router the slower your WiFi speeds will be (unless you have a properly configured Mesh system).
One of the connectors provided in your router box, is an RJ11 microfilter (one end plugs into your old phone, and the other into your router) – simply connect the two ends!
Our support team is available 24/7 on 0333 880 4141 - however you can also email us on helpdesk@Voneus.com